Teacher's Notes

How to Handling Phone Formal and Informal Conversations A telephone is one of the common things that becomes a part of our lives. Almost all people have a telephone or mobile phone and they know how to use it. In this section, we will discuss how to use the telephone or the way to handle calls commonly There are some of the expressions making a phone call. Expressions: •   Hello •   Is this SMK Telkom? •   Is this Mr. Andrew? •   Who’s speaking? •   May I help you? •   What can I do for you? Responses •   Hello •   Yes it is •   Yes I am •   This is Adam •   Yes, I want to speak with Mrs. Angel •   I want to complain about my television which I bought last week Example of dialog There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an example dialogue: Here are the most common: Making a phone call ( Formal)  Ani                : Hello, this is Surya Company. May I help you? Mr. Aryo     : Hello, this is AriyoSaputra. Could I talk